Privacy policy

Mubarik is a Muslim marriage service operated by Mubarik Inc. (“Mubarik”, “we”, “us”). Using it means putting personal things about yourself in front of strangers, so you should know exactly what we hold and where it goes. This policy covers the app and this website.

What we collect

What you give us

• Account. Your sign-in identifier, email address and authentication information supplied through our sign-in providers. Firebase handles authentication; your password is not stored in our application database.
• Profile. Name, date of birth, gender, photos, and what you choose to write about yourself.
• Preferences. What you are looking for in a spouse, including matters of practice such as prayer and sect, which you choose to provide.
• Verification selfie. With your agreement, we use Amazon Web Services (AWS Rekognition) to detect a face and compare your selfie with your profile photo. This processing involves facial characteristics and similarity results, which may be biometric information under applicable law. Your selfie is stored for profile verification and is not displayed to other members. Verification is not a background check or a guarantee of identity.
• Messages. Text, images, GIFs and voice messages you send to matches or family chats, pre-match Compliments, voice introductions, and call participation information. Audio and video are processed to deliver calls when you use those features.

What the app records as you use it

• Location. Your selected location and, when you grant permission, device coordinates. Coordinates may be precise depending on your device permissions. Location supports nearby discovery, country filters and distance calculations; the distance shown to members is approximate.
• Activity. Likes, passes, matches and when you were last active.
• Device and diagnostics. Notification tokens, account identifiers, device/platform information, crash reports and service logs. Release builds send crash diagnostics to Firebase Crashlytics and associate reports with your account identifier when signed in. Our hosting and service providers may process IP addresses and request information to deliver and protect the service.

Sensitive information and permissions

Profile and preference information can reveal religious beliefs, ethnicity and other sensitive personal details. Share only information you are comfortable making available through your profile and chosen features. We use these details to provide your profile and marriage preferences, with consent where required. Account operation and purchases support the service you request; fraud prevention, security and support protect the service; legal obligations can require processing or retention. The applicable legal basis depends on the information, purpose and law where you live. You can change optional profile details, adjust Family sharing, withdraw device permissions in your device settings, or request deletion. To withdraw agreement to selfie verification and request removal of your verification data, contact help@mubarik.app or delete your account; verification-dependent features may no longer be available. Withdrawing a permission may prevent the related feature from working.

Why we hold it

To run the service you asked for: to show you people, to let them find you, to deliver messages, and to keep the app free of fake and abusive accounts. We also use it to meet legal obligations, such as keeping records of purchases.

Mubarik does not sell member data or operate an advertising-profile business. Third-party features such as GIF search involve their own data processing, described below.

What other people see

Your profile is visible to other members searching in your country, or worldwide if they have Premium. Your verification selfie is not displayed on your member profile; it is processed by the service and verification provider for verification and safety. Your exact location is never shown; only an approximate distance.

Your linked family member can suggest profiles and participate in separate family chats. Family-profile details, including name, photo and relationship, can appear alongside a member’s profile. Approval/pass opinions appear with relevant profiles; each member controls the available likes-sharing settings. Whether it also sees who you liked and who liked you is controlled by two switches in your settings, which are yours to change at any time. A family account can never see your private conversations.

Who we share it with

Only the services needed to run the app, each handling a specific job:

• Google Cloud and Firebase. Authentication, media storage, notifications, crash reporting and cloud infrastructure.
• Amazon Web Services. Automated image moderation, face detection and comparison of profile photos and verification selfies through Rekognition. Image content is sent for analysis when these checks run.
• RevenueCat, Apple and Google. Purchases and subscriptions. We never receive your card details.
• Stream. Account identifiers and call information needed to connect audio/video calls, including linked family participants when invited. Call media is processed to deliver the call.
• GIPHY. GIF search, selection and display in chat. Using these features connects to GIPHY; search requests and ordinary connection information such as IP address are processed by that provider. GIF links may also be loaded when a conversation displays them.

Service providers process information for their assigned functions. Our provider arrangements must protect personal information consistently with this policy and applicable requirements. We may also disclose information when legally required, to address fraud or safety incidents, or in connection with a business transfer subject to applicable privacy safeguards.

How long we keep it

Account and profile information is retained while needed to provide your account and its features. Account deletion removes your sign-in account, member record and associated likes, matches and chat records, and initiates cleanup of uploaded media, including selfies and voice files. Media cleanup is a separate process; removal from all systems is not necessarily instantaneous.

Some information may remain with payment providers, in restricted backups or logs, or where retention is necessary for legal obligations, disputes or abuse prevention. Retention depends on the purpose and applicable requirements. Start account deletion in the app’s settings. Contact us for information about your request or help withdrawing consent. If additional time is needed, we will explain the timing and confirm completion. Deletion cannot erase content another member has independently saved. See account deletion.

Your rights

You can see and change most of what we hold from inside the app. Depending on where you live you may also have the right to ask for a copy of your data, to have it corrected, to have it deleted, or to object to how we use it. Write to help@mubarik.app and we will handle your request within applicable legal deadlines, after verifying your identity where needed. You may also complain to your local privacy regulator. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.

Children

Mubarik is for adults only. You must be 18 or over. If we learn that an account belongs to someone younger, we remove it.

Where your data lives

Our cloud and service providers may process personal information outside your province or country, including in the United States. Local laws may differ. Cross-border processing must be covered by safeguards required under applicable law. Contact us for information about providers, processing locations and safeguards relevant to your account.

Security

We use technical and organizational safeguards to protect personal information. No online service is completely secure. Where a security incident requires notification under applicable law, we will provide the required notices.

Website storage

This marketing website does not currently embed advertising trackers or analytics scripts. Hosting providers process ordinary request logs to serve and secure pages. App Store and Google Play links take you to services governed by their own policies.

Changes

If this policy changes in a way that matters, we will say so in the app before it takes effect. The date at the top always reflects the current version.

Contact

Questions, requests or complaints: help@mubarik.app.